Shipping policy

Where we ship

We ship to addresses in the United States. We can't deliver to PO boxes, so please use a full street address.

Processing time

Orders are processed within 1–3 business days. Orders placed on a weekend or holiday start processing the next business day.

Delivery time

Items ship from partner warehouses, including overseas locations. Delivery estimates vary by item and supplier. Please refer to the supplier-specific estimate shown on the product page for your item. Delivery estimates are not guarantees, and carrier, customs, or weather delays may extend them.

Shipping cost

Your shipping cost is shown at checkout before you pay. Some items ship free, and orders of $70 or more qualify for free standard shipping.

Orders with more than one item

Items in the same order, including the pieces in The Commute Kit, may ship separately from different warehouses and arrive on different days. You won't pay extra when this happens.

Tracking

When your order ships, we'll email you a tracking number. It can take a few days for tracking to show movement.

Address changes

Please double-check your address at checkout. If you need to change it, contact us as soon as possible. Once an order has shipped, we can't redirect it.

Late or missing orders

If your item hasn’t arrived by the end of its stated delivery estimate, or tracking shows it as delivered but you haven’t received it, contact us through our Contact page and we’ll help investigate.